Accessibility, Feedback, Privacy & Consent
At 4u Care, your voice matters and your info is safe with us. We’re committed to being clear, respectful, and responsive, whether you’re accessing our site, giving feedback, or sharing personal details with our team.
Accessibility
Everyone deserves to access support with ease. That includes online. We do our best to make sure our website is easy to navigate, readable, and accessible for as many people as possible.
If you experience any barriers or accessibility issues using our site, please let us know so we can fix it. We want every visitor to feel welcome and supported.
Contact us here to report accessibility issues.
Feedback
Got feedback? Good, bad, or somewhere in between, we’re all ears.
Feedback helps us grow, improve, and keep delivering support that actually works for you. You can submit feedback anonymously, and we’ll always take it seriously.
We handle complaints and concerns with care, respect, and action.
Click here to share your feedback.
Prefer to talk it through? Give us a call on 1800 48 2273.
Privacy & Consent
We only collect personal information that helps us support you better and we treat that information with care, respect, and confidentiality.
When you share your information with us, we:
Use it to deliver safe, tailored support
Store it securely and only for as long as needed
Never share it without your consent (unless required by law)
By using our website or accessing our services, you agree to our use of certain technologies and third-party tools that help us improve your experience.
Collection of Data (aka the techy bit)
Our site uses technology from third-party partners to help us:
Recognise your device
Understand how you use our site
Improve how we show you information and services that matter to you
These partners may collect information about your activity to help us:
Analyse website traffic and behaviour
Measure the effectiveness of our advertising
Show you relevant ads on other platforms
Opting Out
Some third-party tools use tech that isn’t impacted by your browser’s cookie settings.
If you’d prefer to opt out, you can use these tools:
Consent for Services
Before we provide support, we’ll talk with you (and the people you trust) to make sure you understand and agree to what’s involved. We’ll ask for your consent clearly and respectfully and you can change your mind anytime. Consent forms are written in plain English, and we’re always happy to talk things through if you have questions.
Incident Management & Complaints
At 4U Care, we take concerns seriously whether it’s a missed shift, a misunderstanding, or something more significant. We have a formal Incident Management and Complaints Policy that outlines how we:
Log and investigate complaints or reportable incidents
Keep you informed throughout the process
Take action to make things right
Ensure your safety, rights, and wellbeing are protected every step of the way
You have the right to speak up and we always want your feedback. Want to see a copy of the policy or chat through something in confidence? Contact us here and ask to speak with a manager.
If you’d prefer to go external, you can also raise concerns with the NDIS Quality and Safeguards Commission.
Website Terms of Use
By using this website, you agree to the following terms and conditions. We’ve kept it clear, respectful, and low on legal jargon just how we like it.
1. General Use
This website is owned and operated by 4U Care. All content (images, text, graphics, layout) is protected by copyright. Don’t reproduce, republish, or reuse our content without permission.
2. Information Accuracy
We do our best to keep things up to date, but services, policies, or details may change over time. If something looks outdated or unclear, feel free to reach out.
3. External Links
We sometimes link to third-party sites (like NDIS or the Advertising Alliance). These are provided for convenience we’re not responsible for their content or privacy practices.
4. Data & Privacy
By browsing this site, you agree to our Privacy Policy and understand that certain tools may collect data to improve your experience. You can opt out details are listed above in our Privacy section.
5. Questions or Concerns?
We’re real people behind this page. If you have questions about these terms, your privacy, or anything else, just contact us here.